CVS Reviews

We came in to take passport photo for my two kids and the sales associate said she wont do baby picture because she is too small, so we went to another cvs location and lady took pictures in 5 minutes no problems and no excuses

The staff at CVS were wonderful - all of them. Just don’t schedule your COVID test via CVS because their system is poorly thought out and executed. I had three back to back appointments and they were not honored, per the pharmacy staff that I spoke with, because they have nothing to do with the scheduling and they have no way of verifying that a person has shown up at the correct time. There is no point in scheduling an appointment because there is no way for their poor staff to honor them because of this corporations poorly thought out scheduling system. Scheduled your COVID test appointment (for travel) because you have work - good luck.

I received my Covid shot at cvs. I was a little apprehensive at first to get a vaccine at what I like to call a convenient store, but they did a great job. Social distancing was implemented, temperatures were checked prior, and sanitation was thorough. I didn't have to wait to long after being checked in and was advised to stay on the premises for 15 minutes after receiving the vaccine to monitor any allergic reactions. Practically the same as going to the physicians office minus the hefty bill. I did have to drive a good bit to get to a location but that probably because supply couldn't keep up with demand when they first approved my age group for the vaccine. Also I scheduled my vaccine appointments online and the site is very user friendly which is a big thing to me. I recommend giving cvs a shot *pun intended*

CVS pharmacy in Clovis California, Street corner of Ashland and Fowler avenue. I got my second vaccine from a Angel who is very professional and spiritual, her skills are a gift from God. You should keep her to do all the vaccines. Thank you CVS pharmacy for this gift.

Very bad customer service and why they keep sending surveys if they dont care about the customer and im not talking about the store experience. Its the customer relation service. Looks like their job is just to forward your call to appropriate department. Atleast i have this experience.

Your ads on TV show a man calling in for over the counter meds then going to pick it up at CVS after his sons soccer game. (in the pharmacy drive thru).
Well I tried to do the same and IT DOES NOT WORK ON LINE ….I have a prescription due and wanted to pickup over the counter med also …..NOT ABLE TO DO THIS . Why can the TV commercial man do it but not in real life!!!!!!!!!!!!!!!!!

HELLO IT WAS THE WEEKEND WHEN MY DOCTOR PLACED A PRESCRIPTION WITH CVS, HE SPENT (3) ON THE PHONE JUST TO MAKE SURE THAT WHAT HE PLACED THEY HAD IT THERE IN STOCK, THIS IS UNACCEPTABLE FOR A DOCTOR TO HAVE TO WAIT 3 HOURS OF HIS TIME TO GET THRU A PHARMACY, THIS IS WHY I WANT TO TELL MY STORY HERE I NEVER THOUGHT I WOULD BE DOING THIS BUT CONSUMERS, THE DOH ( DEPARTMENT OF HEALTH ) DOS DEPARTMENT OF HUMAN SERVICES, ACHA ( AGENCY FOR HEALTH CARE ADMINISTRATION ) SHOULD KNOW ABOUT THIS BIG CHAIN PHARMACY'S DO NOT CARE ABOUT PEOPLE AND THE MAKE YOU WASTE HOURS ON THE PHONE FOR CONSUMERS AND PROVIDERS TOO, DO YOU THINK THIS IS SUNDAY MORNING, MY EMERGENCY MEDICATION STILL THERE WITH THEM, HAVE THEY CALLED ME TO TELL ME ITS READY, NO NOT AT ALL, SINCE THEM I HAVE CALLED 7 TIMES EACH TIME I SPEND MORE TIME ON THE PHONE AND NO ANSWER, I GET ON THE COMPUTER, I OPEN AN ACCOUNT WITH THEM AND STILL NOTHING ITS RESOLVED, THESE PHARMACY'S ARE ALL OVER THE PLACE OVER POWERING SMALL GOOD SERVICE PHARMACY'S OUT THERE THAT REALLY DO DELIVERY, THEY DO NOT HAVE DELIVERY (THEY DO NOT CARE). CVS KNOWS WHY THEY HAVE MANY STORE FIGURED OUT THAT YOU WILL HAVE TO COME TO THEM THEY ARE ALL THERE PLACE, IF SOMETHING WERE TO HAPPEN TO ME OR MY FAMILY YOU WILL GET SUED, YOUR SERVICE STINKS, YOU DO NOT ANSWER QUESTIONS OR CALLS THAT CUSTOMERS HAVE, YOU SHOULD NOT BE IN BUSINESS AS A PHARMACY, THEY KNOW MY MEDICATION ITS NEEDED, ON FRIDAY NIGHT I WENT THERE ITS WAS NOT READY YET THE MEDS THEN THE LADY AT THE PHARMACY SAID I WILL CALL YOU AS SOON AS IS READY, IT SHOULD BE READY BY BEFORE 12PM, BUT I WILL CALL YOU SHE HAS A MASTERS IN B/S, LIERS THEY NEVER CALLED AND COULD NOT EVEN PICK UP THE PHONE THERE - THIS AND MANY MORE ISSUES SHOULD BE INVESTIGATED AND HAVE A CLASS SUIT BROUGHT AGAINST THEM AND WALGREENS TOO THEY DO NOT STAY TOO FAR FROM THE TRUTH TOO, BUT THE ONE STORE THAT THIS HAPPEN TO ME ITS LOCATED ON US1 AND 288TH STREET IN HOMESTEAD, FL 33030. EVERYONE I URGE YOU TO COMPLAINT TO HAVE YOUR RIGHTS HEARD AND THAT THIS IS UNACCEPTABLE AND MANY LIVES COULD BE LOST BECAUSE OF THEIR NEGLIGENCE AND NEGLECT...

If I could get zero stars I would. I think this is a company that doesn't treat people fair especially there employees and will never care or change anything about it. They don't care what goes on in your personal life, if you've just worked 11 shifts in a row and no off days or you have to eat your lunch in between customers and you don't get an actually break, they don't allow chairs and complain if you try to schedule an off day. If you can't sell carepass (who wants to pay monthly for coupons to a drug store) then they cut your hours and tell you you're in danger of a right up if you don't borderline force people
To sign up for it. The managers are out of control and purposely get petty when they don't get what they want. There's only a select few that act like decent humans and they all get treated horribly.

First it is always clean and the products are clearly label with good prices. For several weeks I have had Barbara at checkout. She is the best I HAVE EVER HAD AND I HAVE BEEN GOING THERE FOR YEARS. SHE SHOULD HELP TRAIN THE NEW CLERKS. FRIENDLY AND EFFICIENT.

If I could give a lower rating I would!
I love using CVS's coupons and shopping in person, but when using their online site the order does not always go through, and if it does, they do not disclose that an item is "out of stock" until after the order is complete. Also if you need to make a change to an order, minutes after the order is placed, their customer service team will not be able to help you... so why have a customer service department? If you can't help to change or cancel an order then what is the point.
After my phone call to them (which I was very nice to the CSR) I tried reaching them by email, and they stated that since my order was "in process" they could not stop it... realize that I contacted them immediately after placing the order, because there was a mistake with the shipping address. But they "could not" help me.
CVS's management needs to update and revamp their online services. First, once the order is placed have the customer review the order with items, billing address and shipping address to confirm and verify. Second, their Customer Service Department should be able to amend an order within the first hour that an order was placed, or before delivery was picked up by shipping company. Third, their Customer Service Department should be able to cancel an order within the first hour that the order was placed.
They, CSR, told me their hands were tied and they could not help me. And informed me that I could reach out to UPS to update the shipping address. When I contacted UPS they stated that CVS assigned a tracking number, but they did not have the package within their possession as of yet. So I had to wait till they had the package. So, I contacted CVS again (by email) asking since they still had the package, why they could not update the shipping address or cancel the order, and they informed me again that they could not help me.
I will continue to shop within their store, but I will NEVER use their online shopping option. Within the last 3 months they have either canceled the order after placing it, or this time shipped it to the wrong address and could not assist me to update or cancel the order.

If I could give a lower rating I would!
I love using CVS's coupons and shopping in person, but when using their online site the order does not always go through, and if it does, they do not disclose that an item is "out of stock" until after the order is complete. Also if you need to make a change to an order, minutes after the order is placed, their customer service team will not be able to help you... so why have a customer service department? If you can't help to change or cancel an order then what is the point.
After my phone call to them (which I was very nice to the CSR) I tried reaching them by email, and they stated that since my order was "in process" they could not stop it... realize that I contacted them immediately after placing the order, because there was a mistake with the shipping address. But they "could not" help me.
CVS's management needs to update and revamp their online services. First, once the order is placed have the customer review the order with items, billing address and shipping address to confirm and verify. Second, their Customer Service Department should be able to amend an order within the first hour that an order was placed, or before delivery was picked up by shipping company. Third, their Customer Service Department should be able to cancel an order within the first hour that the order was placed.

They, CSR, told me their hands were tied and they could not help me. And informed me that I could reach out to UPS to update the shipping address. When I contacted UPS they stated that CVS assigned a tracking number, but they did not have the package within their possession as of yet. So I had to wait till they had the package. So, I contacted CVS again (by email) asking since they still had the package, why they could not update the shipping address or cancel the order, and they informed me again that they could not help me.
I will continue to shop within their store, but I will NEVER use their online shopping option. Within the last 3 months they have either canceled the order after placing it, or this time shipped it to the wrong address and could not assist me to update or cancel the order.

CVS is very misleading when advertising "rapid result covid testing". They say results are ready within 15 minutes, but it will take 1-2 days to get them to you. This deception has completely turned me against this establishment. I'll stick to Walgreens.